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Add task management / checkboxes in commenting area

No description provided
about 3 years ago in Comments / @ mentions 0 Backlog

Hubspot integration - Show rule has taken place

When using a rule to log messages in Hubspot, show that the rule has taken place like with other rules in Front.This was you can be quite sure a message has been logged from Front to Hubspot
over 1 year ago in Workflows 0 Backlog

Keep chat open past business hours settings

We noticed that when we are in the middle of a conversation with a customer, that if the business hours rules are enacted, the chat will shut down automatically. It would be nice if we had the option to continue an active chat past business hours.
8 months ago in Live Chat 0 Backlog

Scheduling with another email.

Just like how we can send messages with your company email, please enable the idea that we can send scheduling invites through our company email instead of our own, especially if we use our company's calendar.
8 months ago in Core Product Experience 0 Backlog

Merge convos in different lists

We need to be able to merge conversations that aren't in the same list (ie. merge an "open" with an "assigned" or "archived". Related: would be much more efficient to be able to do this from within an open convo (by searching on ID or subject line).
8 months ago in Core Product Experience 0 Backlog

Create an email from discussion

Ability to initiate an email message from within an ongoing Discussion. Ideally a colleague can start a discussion, and after we figure things out we can send an email to whatever was the subject, and keep the history of what was discussed.
almost 2 years ago in Internal discussions 0 Backlog

Always display or pin calendar month view in P4

No description provided
almost 2 years ago in Calendar View 0 Backlog

Display available teammates in Chat Widget

When a site visitor opens the chat widget, display the avatars of the available teammates assigned to the chat channel. As an example, there may be 4 or 5 teammates that handle chat messages from one client. When that client opens the chat widget,...
8 months ago in Front Chat / Live Chat 0 Backlog

Expand Context Link pattern matching logic for multiple character classes

Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...
over 1 year ago in Developer Platform 0 Backlog

Ability to import & sync Apple Contacts

As a new user I'd really love to be able to import my existing Apple contacts into Front via the Apple vCard (.vcf) export file.
over 1 year ago in Contacts 0 Backlog