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[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
about 1 year ago in AI / AI tagging 0 Backlog

Live dashboard - Ability to see number of sent messages

As a leader, I need to be able to see the number of sent messages per agent. I can see the assigned conversations but because do work outside of email and in other systems and manual work, I need to be able to see where someone may need help (assi...
4 months ago in Live dashboard 0 Backlog

Update custom field value: add option for [Once] or [Always]

Hi Team, I would like to propose an enhancement to the rules engine—specifically, the ability to control how frequently a Conversation custom field is updated. It would be helpful to have a variable or condition that lets us specify whether a cust...
4 months ago in Rule actions 0 Backlog

Google Drive — support picking files from shared team drive

No description provided
over 4 years ago in Existing integrations 0 Backlog

Select multiple parts of an email

Possibility to mark out multiple parts of message by holding down CTRL
over 2 years ago in Composer 4 Backlog

Ability to set "Session Idle Timeout" at Team and Individual User level

Currently the "Session idle timeout" function can only be applied at a company level; we have different employees with different roles and different times they should/shouldn't be getting assigned emails (i.e. some all the time, some should stop b...
over 2 years ago in Core Product Experience / Other (CPX) 1 Backlog

Setting to automatically "Expand All" messages

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.
over 2 years ago in Core Product Experience 0 Backlog

Better language detection

We use a library, this probably means looking for a better one\.
over 4 years ago in Rule conditions 0 Backlog

Sync the Drafts folder from Exchange Online into Front, into Drafts

Please sync the Drafts folder from Exchange Online into Front, into Drafts. (Same as you do for other folders in an Exchange Online mailbox). For context: Sage 200 accounting software generates emails into Drafts of a user's mailbox. User then has...
over 2 years ago in Two-way sync 0 Backlog

Create linked conversations to an existing conversation using the public API

The ability to create a linked conversation via the API and attach it to an existing conversation
almost 2 years ago in  0 Backlog