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Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...
over 1 year ago in Admin Experience / Insights 1 Launched

Customize chatbot flow based on visitor URL

It would be helpful to be able to show a different chatbot flow to visitors depending on which page they're viewing / initiating the chat from.
about 2 years ago in Chatbots 0 Launched

Support Microsoft O365 Group OAuth

With OAuth for Microsoft Office365 Groups, customers using Office365 will be able to maintain a record of their outbound messages in Front while ensuring data security through modern authentication protocols.
about 2 years ago in Email channels 0 Launched

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
over 2 years ago in Live Chat 0 Launched

Macro Restricted by Inbox

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams
10 months ago in Macros 0 Launched

In-app self-serve AI answer using Internal KB (P4 AI Answers Chat widget?)

Instead of keyword searching and parsing through articles, would see much more value in the ability to leverage AI answers to filter through internal KBs and surface relevant procedural info. Ability to have AI Answers in the integrations panel th...
over 1 year ago in AI 0 Launched

Forward Action in Company Rules

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.
about 2 years ago in Company rules 0 Launched

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"
over 1 year ago in Admins can control more teammate settings / Teammate management / Workforce management 1 Launched

Ability to save progress during Application Object setup

Currently if your Application Object doesn't pass the final test step none of your progress will save as you are not given the option to save progress. This can be really tough for teams that setup complex variables and connections as they have no...
11 months ago in Dynamic objects 0 Launched

AI AutoTagging

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...
over 2 years ago in AI / AI tagging / Tags 0 Launched