All ideas

Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...

70% of the files we receive are in txt file and they are filtered to go to different person/department based on certain words in the txt file

On the '3-dot' menus on both a conversation and a message, please add an new option: "Create new linked conversation" What I would like to happen after selecting "Create new linked conversation" is: Front opens the standard Composer User composes ...

Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.