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For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
over 2 years ago in Live Chat 0 Launched

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
over 2 years ago in Front Chat 3 Launched

Show distinction between signature and message body in composer

No description provided
over 2 years ago in Composer 0 Launched

Offline composing on mobile

No description provided
over 2 years ago in Mobile 1 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
over 2 years ago in Contacts 4 Launched

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
over 2 years ago in Analytics - filters - New filters 1 Launched

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
almost 3 years ago in Teammate Groups 3 Launched

Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...
almost 3 years ago in Teammate Groups 2 Launched

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
almost 3 years ago in CSAT - channels / Live Chat 0 Launched

Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
almost 3 years ago in Knowledge Base 3 Launched