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Embedded hyperlinks for chatbot messages

Currently it's not possible to include an embedded hyperlink in a chatbot message. Instead, the full URL (e.g., www.google.com) will appear. It would be helpful to be able to insert embedded hyperlinks like this so messages look more professional ...
10 months ago in Chatbots 0 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
7 months ago in Knowledge Base 0 Backlog

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
about 1 month ago in Core API 0 Will not do

Option to display week numbers on calendar

Show week numbers on the Front Calendar
over 1 year ago in Calendar View 0 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
6 months ago in Knowledge Base 0 Already available

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
about 1 year ago in Comments / @ mentions 0 Backlog

Sort conversations list by sender

Ability to sort the conversations list by sender or "from" address. This is something that is able to be done today in Outlook, and can be key to certain users' workflows.
about 1 year ago in P2 display - conversation list 1 Backlog

Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
3 months ago in Live Chat 0 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
3 months ago in Custom fields / Views 0 Backlog

Merge chat conversations

Can Front support merging chat conversations? It is only possible, right now, to merge emails and tweets.
5 months ago in Front Chat / Merge / privacy leaks / threading 0 Backlog