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Include resolution time as an option for the Tags report

Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...
5 months ago in Insights 0 Planned

Snooze for a set day/time

snooze option to set for a set day/time, (i.e. the day you come back from a vacation)
over 1 year ago in Snooze 0 Backlog

Hide Auto Responder from Preview on Mobile

By allowing the conversation list to omit the preview text for the message for auto responder messages, the team can focus more on real person content. This also helps match the Desktop app Experience
over 1 year ago in Mobile 0 Backlog

Discord channel integration

No description provided
over 2 years ago in New integration requests 0 Backlog

Gitbook integration

https://www.gitbook.com/
over 1 year ago in New integration requests 1 Backlog

Keap (InfusionSoft CRM) integration

https://keap.com/
over 1 year ago in New integration requests 0 Backlog

Slab integration

No description provided
over 1 year ago in New integration requests 0 Backlog

Hide my auto-responder messages from conversation threads

No description provided
over 3 years ago in P3 display 1 Backlog

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
over 1 year ago in Insights 1 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
almost 2 years ago in Permissions / Rule management 1 Backlog