All ideas

Showing 1628

Allow admins to disable Report Phishing option

Typically a "Report Phishing" button is a cybersecurity function that goes to the IT team or Security team or a 3rd party cybersecurity partner. Currently, the report phishing button only reports to Front. Requesting the ability to turn this off.

over 1 year ago in Resource access settings 1 Backlog

1 VOTE

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current

6 months ago in Insights 0 Backlog

2 VOTE

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...

11 months ago in Knowledge Base 0 Backlog

2 VOTE

Color code calendar events at acceptance

I have been using the color code feature to distinguish my meetings in my calendar by customer/audience in order to prioritize when I am double booked, however I cannot set these colors when accepting an invitation. It would be great if I had the ...

11 months ago in Core Product Experience / Schedule - manage your calendar 0 Backlog

2 VOTE

Integrate Booking.com direct messages into Front

No description provided

11 months ago in New integration requests 0 Backlog

8 VOTE

Disable 'Track sent emails' setting for all channels

Our "seen" tracker tell users when an email has been read by the recipient. It can be disabled for a given channel if it is regarded as too intrusive, however, this is not scalable if an admin wants to ensure it is disabled across all channels. We...

over 3 years ago in Admins can lock teammate-level settings / Compliance & security 0 Backlog

8 VOTE

Shortcut integration

https://shortcut.com

over 3 years ago in New integration requests 0 Backlog

2 VOTE

Ability for the chat widget to appear automatically on a website, rather than require a mandatory user click.

No description provided

11 months ago in Live Chat 0 Backlog

2 VOTE

Integration with Atriis, Aimendo (Travel Specific)

https://www.atriis.com/ https://tmc2staging.portal.azure-api.net/signup https://aimendo.com/bot_squad Aimendo would work in integration with a tool like Atriis so that: Email comes in from client saying “ I need to travel out on the 18th March to ...

11 months ago in New integration requests 0 Backlog

3 VOTE

[context] Customizable templates for AI compose

When using AI compose, I want to have more granular control over the template, including whether or not to include a closing signature.

over 1 year ago in AI / AI compose 0 Backlog

Please enter your email address

FILTER BY CATEGORY