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Tagline description for knowledge base article

Some KBs (i.e. Intercom) offer a tagline that users can add under a title. This is what shows up as the 1-line preview when scrolling through a list on the help center. Today, Front just shows a preview of the article content that gets cut off.
over 1 year ago in Knowledge Base 0 Backlog

Data storage location: Australia

No description provided
10 months ago in Compliance & security 0 Backlog

Add Helvetica Neue as a Font

No description provided
over 2 years ago in Composer 0 Backlog

Ability to pull all the headers of an email

Sometimes, important information—such as links—are included as a value of a custom email header.
over 1 year ago in Message headers / metadata 0 Backlog

Apply the scope of a filter to the last message of a conversation (e.g before:last-week)

No description provided
over 1 year ago in Filters 0 Backlog

Pin parent tag and ALL nested tags to sidebar

Context: users migrating from folder-based email systems (Outlook) find it difficult to accept lack of folders. Front's answer is: use tags. However, unless you know that a tag exists, it is often difficult to find them, so users end up creating s...
over 1 year ago in Tags 0 Backlog

Trigger dynamic object creation when conversation title is changed

Would love to have dynamic objects triggered when I edit a conversation title and add a dynamic object pattern
over 1 year ago in Dynamic objects 5 Backlog

Chatbot: Set knowledge base as default tab upon opening

Would be very useful to have to option to set the knowledge base/Help center tab as the default one so that when a user opens the chatbot they arrive on the Help center tab instead of the chat.
over 1 year ago in Chatbots 0 Backlog

Create Default Option/viewing always last message in thread

it is important when there is a conversation with many participants to view always the last sent message when you search it and open it instead of touching the button jump to most recent .
over 1 year ago in P3 display 0 Backlog

Signature for SMS messages

No description provided
about 4 years ago in Composer 1 Backlog