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Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
over 3 years ago in Load balancing 0 Backlog

Edited Comments via API webhook

When a comment is added, it is sent via API webhook but if that same comment is edited, this data is not sent via API
9 months ago in Developer Platform 0 Backlog

Instagram channel — support group DMs

No description provided
over 1 year ago in Existing integrations 0 Backlog

Starred folder should have a counter

Today, the Starred folder does not have a count next to it. Suggestion to treat this folder like others in the sidebar and have a counter.
over 1 year ago in P1 navigation - left pane 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
over 3 years ago in Analytics - Widgets - timeline 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
over 3 years ago in 3rd party 0 Backlog

More meaningful API rules endpoint results

When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...
over 1 year ago in Workflows 0 Backlog

Keep chat open past business hours settings

We noticed that when we are in the middle of a conversation with a customer, that if the business hours rules are enacted, the chat will shut down automatically. It would be nice if we had the option to continue an active chat past business hours.
9 months ago in Live Chat 0 Backlog

Scheduling with another email.

Just like how we can send messages with your company email, please enable the idea that we can send scheduling invites through our company email instead of our own, especially if we use our company's calendar.
9 months ago in Core Product Experience 0 Backlog

Merge convos in different lists

We need to be able to merge conversations that aren't in the same list (ie. merge an "open" with an "assigned" or "archived". Related: would be much more efficient to be able to do this from within an open convo (by searching on ID or subject line).
9 months ago in Core Product Experience 0 Backlog