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Support Microsoft O365 Group OAuth

With OAuth for Microsoft Office365 Groups, customers using Office365 will be able to maintain a record of their outbound messages in Front while ensuring data security through modern authentication protocols.
10 months ago in Email channels 0 Launched

Ability to disable email transcripts sending for Front Chat

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.
about 1 year ago in Live Chat 0 Launched

Transition Chat Conversations to Email

I can't get my issue resolved over chat, I want to submit a ticket and have someone follow up with me over email. I won't be using chat anymore. How do I as a user of Front and the end-customer do this?
4 months ago in Live Chat 0 Launched

Create new linked conversation

On the '3-dot' menus on both a conversation and a message, please add an new option: "Create new linked conversation" What I would like to happen after selecting "Create new linked conversation" is: Front opens the standard Composer User composes ...
about 1 year ago in Links 0 Launched

Forward Action in Company Rules

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.
12 months ago in Company rules 0 Launched

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
over 2 years ago in Live Chat 0 Launched

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
over 1 year ago in Live Chat 0 Launched

Date filter in the Search Builder

Add a date range picker in the "Search Builder"
11 months ago in Filters - Query builder 0 Launched

Deliver must-have functionality for Dialpad Voice

We've identified a number of critical enhancements that will improve the Dialpad voice experience for receiving calls, making calls, managing conversations, and making sure users Channel configuration enhancements Improve conversation management, ...
6 months ago in Developer Platform 0 Launched

"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
about 3 years ago in Missing core rule actions 0 Launched