All ideas

I’d like the ability to set the default preferences for my company. This is similar to https://front.ideas.aha.io/ideas/PRD-I-4901 but I’d like to set a default value that the user can choose to customise if they wish. My specific use case is that...

My team uses Application Webhooks to ingest data from Front. We generally only need to access certain fields in an event payload, with most of the data in the payload being discarded. To help save on our ingress bandwidth costs (and Front's egress...

Empower Work has an Ai assistant built as a custom sidebar plugin, but they don't have access to the plugins via mobile or webapp on mobile.

Being able to easily compare workspace performance with an overview of every workspace details

Be able to customize Shortcuts (such as Cmd + T for Tag), to switch things around and do faster the commands you most use. More options for this feature, such as a way to quickly copy the conversation ID.

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...

Directly unsubscribe a user from a conversation via rules (for example unsubscribe the teammate that assign the conversation to another teammate) at this time.