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Salesforce Plugin Enhancement - B2C Support

For objects like tasks, opportunities, and cases - prioritize loading ones associated to the contact before the broader account
3 months ago in Existing integrations 0 Backlog

Ability to generate contact lists dynamically based on custom fields

Instead of having static contact lists, they should be dynamically updated based on contact lists. This will ensure that the right people are getting emailed every time without having to remember to manually update organizational changes. For exam...
3 months ago in Contacts / Custom fields 0 Backlog

Allow more raw data to be pulled from the messages endpoint

Currently only conversations can be pulled, and then messages to that specific conversation id. All messages can be pulled via analytics endpoint, but this is restrictive in nature. Instead it would be great to query the endpoint directly for all ...
3 months ago in Core API 0 Backlog

Display Conversations in Third Party Tools

A customer has requested the ability to display full conversation threads in a third-party tool. Their tool stores information about their products, orders, shipments, etc. and supports iframes, so ideally, we would provide a link to the conversat...
3 months ago in Developer Platform 0 Backlog

Ability for Company Admins to mass re-authorize Shared Connections (multi-select) at once instead of re-connect by re-connect

For larger enterprises this type of process can turn into a really heavy exercise if there are hundreds or thousands of channels
3 months ago in Channel API / Email channels 0 Backlog

Export Ruleset Table into CSV with Tag Name and Inbox Name

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.
3 months ago in Other (workflows) 0 Backlog

Typing Indicator in Intercom integration

When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...
3 months ago in Existing integrations / Intercom 0 Backlog

Filter message templates

Instead of seeing only 4 recent templates, and then ALL templates and having to scroll through everyone's, can we either increase the RECENT section or be able to filter by our own personal templates?
3 months ago in Message templates 0 Backlog

Set "Reply All" as the default option for everyone in the company

Set "Reply All" as the default option for everyone in the company
3 months ago in Composer 0 Backlog

More efficient "blocking" system

At this time, Front can only correctly block addresses and prevent additional messages from appearing when the spammer's address is added as a contact.Consequence : we continue to receive mails from blocked people.Solution : add spammer's address ...
3 months ago in Email channels 0 Backlog