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Admin Experience

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Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
4 months ago in Admin Experience 0 Backlog

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
12 months ago in Admin Experience / Workspaces 0 Backlog

Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...
2 months ago in Admin Experience / Workflows 0 Backlog

Bulk edit teammates' availablity

Something team leads can use to easily toggle "available / Out of office"
8 months ago in Admins can control more teammate settings / Teammate management 0 Backlog

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
about 3 years ago in Increase granularity of admin permissions 0 Backlog

Filter conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...
over 3 years ago in Data retention 0 Backlog

Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch
8 months ago in Admin Experience 0 Backlog

Export rules to CSV

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
about 1 year ago in Admin Experience 2 Backlog

Notify admin members when a channel is disconnected

When a user's channel is disconnected, only the user itself gets a notification. When that user is on leave, the only way to realize this is to manually check all inboxes. Notifying the admin members of this issue will help to ensure continuity.
over 1 year ago in Teammate management 0 Backlog

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...
12 months ago in Admin Experience / Insights 1 Backlog