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Admin Experience

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Vacation Responder integration with Calendar Scheduler Plug-in

In order to block off your calendar to clients who use the calendar scheduling plug-in, currently we have to book an out of office event for the full day in our calendar. One recommendation I have is integrating this with the vacation responder, w...
almost 2 years ago in Schedule - manage your calendar / Teammate availability 0 Backlog

Reassign custom fields pointing to a teammate to another user

Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...
11 months ago in Accounts Manager / Admin Experience 0 Backlog

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
almost 2 years ago in Bulk updates / Email channels 0 Backlog

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.
12 months ago in Admin Experience / Live Chat 0 Backlog

Add team roles to Teammate Groups

It would be great to be able to add team roles as a dynamic variable within teammate groups, so they can be referenced in account custom fields for rule-based automations. A use case would be if you had clients that were assigned to a specific tea...
almost 2 years ago in Admin Experience 0 Backlog

Data storage location: Australia

No description provided
12 months ago in Compliance & security 0 Backlog

Audit logs access and export (on conversations)

Currently only Front support can access proper audit logs of what happened in a tenant. Who did what, system changes, and so on. As an enterprise platform we need to be able to see this. Similarly to how I can see it in Entra/Exchange/Purview. Bef...
12 months ago in Admin Experience 0 Backlog

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.
12 months ago in Admin Experience 0 Backlog

Support custom fields on Teammate Groups

Now that the core API supports groups, it would be nice to be able to add custom fields to them as well. For my use case, I want to add a boolean value to tell my application if users should be allowed to add themselves to the group via API.
about 1 year ago in Admin Experience 0 Backlog

More resources and types for custom fields

Add custom fields for more resources: Company, Workspace Add more custom fields types: Tag List, ... This can unlock many scenarios that need a centralised record of constants: incident management with IMs, advanced rules scenarios etc.
about 2 years ago in Custom fields 0 Backlog