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Workflows

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Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch
over 1 year ago in Admin Experience / Workforce management 1 Backlog

Duplicate a Macro

As a Front Admin, I want to be able to duplicate a Macro so that I can easily create a new one with similar settings, as opposed to setting one up from scratch. For example, if I want to set up the option to move into an inbox, it'd be much easier...
12 months ago in Macros 0 Backlog

Rules: Condition to detect if an email was auto-generated

As an admin, I would like to create a rule that detects auto-generated emails (such as those sent via mailing lists, auto-replies, etc), and treat these message with a different priority to messages sent by humans. Ideally, I would have a rule con...
almost 2 years ago in Rule conditions 0 Backlog

Auto-reply including conversation history

No description provided
over 4 years ago in Auto-reply 0 Backlog

Manage Shifts with Teammate Groups

No description provided
12 months ago in Admin Experience / Workforce management 0 Backlog

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
about 2 years ago in Notify 0 Already available

Select signature when autoreplying

Select signature when using the [Reply with a message template] rule or macro action.
about 4 years ago in Auto-reply 0 Backlog

Trigger workflows from other Front objects, e.g. Contact

Macros or quick action buttons that we can surface on a contact, account or app object card. If we want to be an operations cross team platform it would be great to have actions that appear elsewhere in the platform, not just on the conversation. ...
4 months ago in Macros / Rule actions / Workflows 0 Backlog

SLA rule testing

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.
8 months ago in Workflows 0 Backlog

Download Sequence info as csv

No description provided
over 4 years ago in Outbound/Sequences 1 Backlog