Workflows

When you go in to edit a rule, it has the "Rule Insight" on the the far right. It displays some useful information. The Rule Insight shows the date and time when the rule was last applied. If you are an admin, it would be helpful to link you direc...

When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...

It would be great if we could filter SLAs based on Salesforce contacts or other dynamic variables. Thank you!

Rule data sets are currently manually maintained or limited to 500 rows for a CSV import. API access to manage this would give an avenue to maintain this in a non manual way and reduces chances of errors occurring

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").

Instead of using the arrows, or typing in the order number you want a rule to fall into, having the ability to drag and drop rules in different order could be a better experience for customers who have cascading rules.

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"

Enhance the filtering functionality in the schedule so that the inbox filter and teammate filter are more integrated: ensure that when an inbox is filtered, only those teammates with access to that specific inbox are displayed, thereby reducing co...