Workflows

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.

Looking for the ability to select all inboxes when creating a view so that the view captures a single tag across all current inboxes and any future inboxes that I have in the future. Currently, I would have to scroll through and manually select al...

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.

Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...

Update sequence functionality to provide additional information around open rate, bounce rate, etc.

As a user, for the same reasons that Archiving and unsubscribing specific users in a rule is useful, I want to be able to do this for a Macro. For example, when moving a conversation from Inbox A to Inbox B. Even if some participants on the conver...

We use the normal tags feature, and a custom tag feature where we tag the customer name. These data are required to resolve a ticket. Annoyingly, the "Tagging required" dialog box supports autofill, but it doesn't default to selecting any field in...

We use a library, this probably means looking for a better one\.