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Language detection: Japanese

Admins would like the ability for Front to detect Japanese for multiple use cases.
over 2 years ago in Rule conditions 0 Backlog

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
about 1 year ago in Assign / Assigning 0 Backlog

Be able to set the "time passed since trigger" in a rule by days instead of only hours or minutes

I'd like to be able to automatically follow up with my customers shorly before their quote expires. Our quotes are vaild for 60 days so the current set up of following up withing hours isn't useful for me
about 1 year ago in Rule conditions 0 Backlog

Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
over 1 year ago in Other (workflows) 0 Backlog

Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
about 3 years ago in Teammate availability 0 Backlog

Merge conversations rule action

No description provided
over 2 years ago in Rule actions 0 Backlog

Rule debugging: add an activity when a rule could not assign because teammates are out of office

No description provided
almost 2 years ago in Rule management 0 Backlog

See "last time used" for message templates in message template list

No description provided
over 1 year ago in Other (workflows) 0 Backlog

Always add a recipient when using a specific message template

No description provided
almost 2 years ago in Message templates / Other (workflows) 0 Backlog

Hubspot integration - Show rule has taken place

When using a rule to log messages in Hubspot, show that the rule has taken place like with other rules in Front.This was you can be quite sure a message has been logged from Front to Hubspot
8 months ago in Workflows 0 Backlog