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Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
about 1 year ago in Notify 0 Already available

Merge conversation rule trigger

No description provided
about 3 years ago in Rule trigger 0 Backlog

Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...
almost 2 years ago in Custom fields (smart rules) 0 Backlog

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
10 months ago in Rule library 0 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
over 1 year ago in Workflows 4 Backlog

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
almost 4 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

Forwarded messages from Front viewable in the Sent

We have rules that FWD to another email address, but you can't see that FWD in the sent items inbox.
11 months ago in Core Product Experience / Rule actions 3 Backlog

Macros: "Move Message to New Conversation" as action

It would be nice if we had a macro option to move a conversation to a new message. Along with this option it would be super handy if we could preset the To address on the new message.
3 months ago in Macros 0 Backlog

"Update message subject" rule action

Today you can "update conversation subject" in Front. It's great for internal visibility, but does not change the message subject.By being able to change the message subject you use when replying to a message you could for instance if the inbound ...
about 1 year ago in Rule actions 0 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
over 3 years ago in Assign 0 Backlog