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Merge conversations rule action

No description provided
almost 3 years ago in Rule actions 0 Backlog

Select signature when autoreplying

Self explanatory
almost 3 years ago in Auto-reply 0 Backlog

Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
over 3 years ago in Teammate availability 0 Backlog

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create

Add "Time of the day is" as Rule Trigger

The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
3 months ago in Time-based options 0 Backlog

Create an ALL view, which shows you conversations that are in certain shared inboxes + conversations in your private inbox

No description provided
7 months ago in Core Product Experience / Views 0 Backlog

Ability to trigger rules when a teammate becomes OOO

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"
about 1 year ago in Workflows 1 Backlog

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
about 1 year ago in Rule trigger 0 Backlog

Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.
about 2 years ago in Advanced rule conditions and actions 0 Backlog

Individual rules applying to shared conversations

No description provided
over 2 years ago in Other (workflows) 0 Backlog