Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...
Ability to create macros at the PERSONAL level For instance for me : answer to my private email, and then automatically label them "to follow", and move it to custom/personal view of this label "to follow" Thanks,
Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
Open rule templates to individual and company rules for a more seamless and accurate rollout. Example use cases: main Highway use case revolves around using the rules and macros in a personal inbox. The rules and connectors we published are only s...
New [Is out-of-office] Teammate property for Dynamic Variables
Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.