Workflows

Ability to snooze a conversation from rules.

The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules

Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.

Our company uses two resolved statuses: Resolved and No Action. When creating a ‘Requires Tag’ rule in Front, we’d like the rule to exclude conversations that have been resolved/archived with the No Action status.

As a manager who goes out-of-office occasionally, I want an easier way to make it so that I can have Reply Time goal notifications – such as when we are almost at a breach – route to my backup manager who will cover for me. This would mean I would...

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.

Allow rules to reply all instead of replying to the sender.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.

We want to begin using the auto replies, but it only replies back to the actual sender. Not the email addresses within CC etc.

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...