Workflows

Use the "reply-to" field for auto replies instead of the "from:" field.

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...

Giving admins the ability to have a top-down view of all rules that their company has. Would allow admins to search for specific rules based on their conditions.

The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.

As a manager who goes out-of-office occasionally, I want an easier way to make it so that I can have Reply Time goal notifications – such as when we are almost at a breach – route to my backup manager who will cover for me. This would mean I would...

Allow rules to reply all instead of replying to the sender.

Our company uses two resolved statuses: Resolved and No Action. When creating a ‘Requires Tag’ rule in Front, we’d like the rule to exclude conversations that have been resolved/archived with the No Action status.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.