Insights

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Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

over 1 year ago in Analytics - Conversation origin and journey 0 Backlog

4 VOTE

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...

over 1 year ago in Admin Experience / Insights 1 Backlog

1 VOTE

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

4 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

6 VOTE

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

about 2 years ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

2 VOTE

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.

9 months ago in CSAT 0 Backlog

2 VOTE

Allow company name to be updated in CSAT survey URL

No description provided

9 months ago in CSAT - Customisation - survey - Link 0 Backlog

1 VOTE

Display more "oldest conversations" in the Live Dashboard

No description provided

5 months ago in Live dashboard 0 Backlog

3 VOTE

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes

about 1 year ago in Breakdowns and totals / Conversation Stages 0 Backlog

7 VOTE

Customize the aggregation of a metric in Analytics

Aggregate metrics by median/percentiles, not only averages

about 3 years ago in Analytics - Times - max min median 0 Backlog

5 VOTE

Analytics based on info created after a segment is closed

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...

about 2 years ago in Analytics - filters - General improvments 0 Backlog

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