Insights

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Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...

over 1 year ago in Insights / P3 display 0 Backlog

4 VOTE

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...

almost 1 year ago in Admin Experience / Insights 1 Backlog

10 VOTE

Report on individual tags

No description provided

over 2 years ago in Analytics - Breakdown - Tags 0 Backlog

1 VOTE

Ability to see holistic context for SLA activities

When checking an SLA activity (e.g. in the right hand sidebar) such as the SLA Breach tag being applied, it would be useful to see additional contextual information such as: Whether the breach occurred within/outside business hours Whether the con...

3 months ago in Insights 0 Backlog

5 VOTE

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.

over 1 year ago in Analytics - Conversation origin and journey 0 Backlog

11 VOTE

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.

almost 3 years ago in CSAT - journey 0 Backlog

11 VOTE

CSAT: hide comment

Hide comments from teammates (while still recording results).

almost 3 years ago in CSAT - journey 1 Backlog

3 VOTE

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes

10 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

2 VOTE

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...

7 months ago in Insights 1 Will not do

6 VOTE

Track click links

I would like the abiliity to see an open rate of links we send in our emails to customers. We will be using a small set of links in our signature to all customers. The links will be to promote certain products in our business. I would like to know...

over 1 year ago in Metrics / Outbound analytics 0 Backlog

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