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Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
almost 2 years ago in Core Product Experience / Insights 0 Backlog

API-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
7 months ago in Analytics Widgets 0 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
almost 4 years ago in Conversation Stages 0 Backlog

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.
4 months ago in CSAT 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
5 months ago in CSAT - Customisation - survey - Link 0 Backlog

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
10 months ago in CSAT - Customisation - Survey 0 Backlog

Add internal discussions to Analytics

No description provided
almost 4 years ago in Metrics by type 0 Backlog

CSAT: Multiple language support

No description provided
over 3 years ago in CSAT - Customisation - general 0 Backlog

Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
over 1 year ago in Insights / P3 display 0 Backlog