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Custom analytics dashboards

Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
about 1 month ago in Analytics Widgets 0 Backlog

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
over 1 year ago in Core Product Experience / Insights 0 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
5 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
over 3 years ago in Conversation Stages 0 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
11 months ago in Analytics - Conversation origin and journey 0 Backlog

CSAT: Multiple language support

No description provided
almost 3 years ago in CSAT - Customisation - general 0 Backlog

Report on individual tags

No description provided
about 2 years ago in Analytics - Breakdown - Tags 0 Backlog

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
over 2 years ago in CSAT - journey 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
over 2 years ago in CSAT - journey 1 Backlog

Add internal discussions to Analytics

No description provided
over 3 years ago in Metrics by type 0 Backlog