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CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
over 1 year ago in CSAT 0 Backlog

Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
about 2 months ago in AI / Insights / Workflows 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 2 years ago in Existing metrics / Exports and API 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
about 4 years ago in CSAT 3 Backlog

Choose and display timezone of reports in Analytics

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.
6 months ago in Insights 0 Backlog

Workforce management analytics

No description provided
over 4 years ago in Insights / Workforce management 0 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 2 years ago in Analytics - Times / Insights 0 Backlog

Smart QA in Team Performance table

Alongside Response, handle time etc. This gives a full view of agent performance in one place
about 1 month ago in Existing metrics 0 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
almost 4 years ago in CSAT 3 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
about 1 year ago in CSAT 1 Backlog