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Workforce management analytics

No description provided
over 4 years ago in Insights / Workforce management 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
about 4 years ago in CSAT 3 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
over 2 years ago in Existing metrics / Exports and API 0 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 2 years ago in Analytics - Times / Insights 0 Backlog

Make sure that CSAT reviewers are identified

It should be possible to know who left a CSAT comment: To correctly attribute to a contact To avoid self ratings from agents
over 1 year ago in CSAT 0 Backlog

Allow embedded URLs for external chart integration

Hi, it would be extremely helpful if Front could generate embedded codes or URLs for charts and analytics you provide users with. In our particular case, our goal is to integrate them into an external platform we use for data management, where we’...
about 1 month ago in Analytics Functionality 0 Backlog

Choose and display timezone of reports in Analytics

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.
7 months ago in Insights 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
over 1 year ago in CSAT 1 Backlog

Track Internal Actions in Analytics

Basically breaking down the touched conversations into the individual metrics: number of comments that a teammate has commented in the team performance report how many emails they have assigned to other teammates how many tags they have added, etc -
about 1 year ago in Insights 0 Backlog

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
over 2 years ago in Analytics Widgets / Insights 2 Backlog