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CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
over 1 year ago in CSAT 0 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
about 4 years ago in CSAT 3 Backlog

Ability to export analytics' custom report

No description provided
about 1 month ago in Exports, API and connectors 0 Backlog

Applying different filters on each graph in the custom report

That would allow side by side comparisons on inboxes or other criteria instead of only timeline
about 1 month ago in Customization 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 4 years ago in CSAT 3 Backlog

Workforce management analytics

No description provided
over 4 years ago in New metrics / Workforce management 0 Backlog

Analytics - Parent Tag - Select all subtags

In analytics, when I select a Parent tag, it should select all child tags automatically. Or I should be given the ability to do so.
about 1 month ago in Views and filters 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
over 2 years ago in Existing metrics / Exports, API and connectors 0 Backlog

Make sure that CSAT reviewers are identified

It should be possible to know who left a CSAT comment: To correctly attribute to a contact To avoid self ratings from agents
over 1 year ago in CSAT 0 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 2 years ago in New metrics 0 Backlog