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CSAT link expiration

Set a duration after which the survey is not accessible
4 months ago in CSAT - Customisation - Survey 1 Backlog

Multiple CSAT surveys per workspace

No description provided
4 months ago in CSAT 0 Backlog

Track click links

I would like the abiliity to see an open rate of links we send in our emails to customers. We will be using a small set of links in our signature to all customers. The links will be to promote certain products in our business. I would like to know...
over 1 year ago in Metrics / Outbound analytics 0 Backlog

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.
over 1 year ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
about 1 month ago in AI / AI tagging / CSAT 0 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
about 1 year ago in Analytics - Conversation origin and journey 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
over 3 years ago in Analytics - Widgets - timeline 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
3 months ago in Insights 0 Backlog

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
8 months ago in CSAT - Customisation - Survey 0 Backlog

Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
over 1 year ago in Insights / P3 display 0 Backlog