Skip to Main Content
ADD A NEW IDEA

Insights

Showing 42 of 1366

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
about 3 years ago in Insights - Other 0 Backlog

Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
8 months ago in Insights / P3 display 0 Backlog

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
about 2 years ago in CSAT - journey 0 Backlog

Report on individual tags

No description provided
almost 2 years ago in Analytics - Breakdown - Tags 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
about 2 years ago in CSAT - journey 1 Backlog

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
11 months ago in Insights 1 Backlog

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
12 months ago in Core Product Experience / Insights 0 Backlog

Track click links

I would like the abiliity to see an open rate of links we send in our emails to customers. We will be using a small set of links in our signature to all customers. The links will be to promote certain products in our business. I would like to know...
12 months ago in Metrics / Outbound analytics 0 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
about 1 year ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog