ADD A NEW IDEA

Insights

Showing 262 of 2070

Tables with more than one dimension

For instance: find number of conversations by tag and by inbox
about 4 years ago in New metrics 0 Backlog

Deliverability metrics

Bounce/delivery rates for outbound emails. This is linked to outbound use cases (sales, marketing, etc).
about 4 years ago in New metrics 0 Will not do

a report for email volume by hour

our company operates 24/7 and having a report to capture email volume by hours (beyond 8am - 6pm on the heat map) is helpful for staff and coverage planning
about 2 years ago in Existing metrics 0 Backlog

Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
about 2 years ago in Insights / Knowledge Base 0 Backlog

Time a tag was added

Be able to spot the time and hour when tag are added would be very helpful for tracking/analytics purposes
about 2 years ago in Investigation features 1 Backlog

Analytics dashboard - external screens - Dashboard with open URL

We would like to use analytics as dashboard in our offices. In that case we would need to generate an unique URL that where we can view the dashboard without logging in to Front. Just like Google Datastudio (Looker studio).
about 2 years ago in Insights 0 Backlog

Export analytics via URL

It would be a simpler way to share the reports with colleagues rather than a csv file.
over 4 years ago in Exports and API 0 Already available

Roll up child stats to parent aggregate

Currently stats on the Tags Table display the stats on a tag by tag basis with no rollup. It would be nice to the hierarchy and a rollup metric for the nested tags to help track the full scope of the tag, and its children instead of having to look...
over 4 years ago in Existing metrics 0 Backlog

Increase 200 row limit for customer report

Current limit on Customers Tab is 200 rows in dashboard export / API
over 4 years ago in Existing metrics 0 Backlog

SLA Breach details (hours, levels)

Being able to have more information provided about how far your SLA has been breached (such as a percentage or graph) or being able to define different breach 'levels' would provide helpful information to know to what degree the SLA has been breac...
over 2 years ago in New metrics 1 Backlog