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Export analytics via URL

It would be a simpler way to share the reports with colleagues rather than a csv file.
over 4 years ago in Exports and API 0 Backlog

Roll up child stats to parent aggregate

Currently stats on the Tags Table display the stats on a tag by tag basis with no rollup. It would be nice to the hierarchy and a rollup metric for the nested tags to help track the full scope of the tag, and its children instead of having to look...
over 4 years ago in Existing metrics 0 Backlog

Increase 200 row limit for customer report

Current limit on Customers Tab is 200 rows in dashboard export / API
over 4 years ago in Existing metrics 0 Backlog

Record and count the number of templates used per email, not just the last template used in an email.

Front metrics currently only count the last template used in an email. This means that if multiple templates are used in am email, only one is captured and reported in the metrics. This is not an accurate description of 'template usage' as every t...
over 2 years ago in Existing metrics 0 Backlog

CSAT: Option to embed a survey link variable vs. CSAT 5 stars

This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
over 2 years ago in CSAT 0 Backlog

Tracking the use of email signatures

Being able to track the signatures used by teammates. How often they are used or not used (in favour of another signature)
over 2 years ago in Insights 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
over 2 years ago in Insights / Metrics - misc improvements 1 Backlog

Turn off tracking in Sequences

It is not currently possible to turn off tracking in sequences creating unneccessary problems with GDPR.
over 2 years ago in Insights 0 Backlog

Ability to view multiple Teams at once in Analytics

Would allow to see multiple Teams at once without being company admin.
over 2 years ago in Analytics Functionality / Insights 0 Backlog

Scheduled report - ability to choose the columns

No description provided
over 2 years ago in Scheduled Reports 0 Already available