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Open all conversations of metrics details with a P2+P3 UI

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them
20 days ago in Analytics - Widgets - timeline 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
7 months ago in CSAT - Customisation - Survey 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
12 months ago in Insights / Workflows 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
over 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

Multiple CSAT surveys per workspace

No description provided
6 months ago in CSAT 0 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
almost 2 years ago in Analytics - Times 0 Backlog

[measure] Track conversation tagged by AI in export

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
28 days ago in AI / AI tagging / AI tracking / Insights 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
6 months ago in CSAT - Customisation - Survey 1 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 3 years ago in CSAT - Customisation - survey - scale 3 Backlog