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CSAT: Multiple language support

No description provided
almost 4 years ago in CSAT - Customisation - general 1 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
about 1 year ago in CSAT - Customisation - Survey 0 Backlog

Live Dashboard - Teammate Filter

As a manager, I want to be able to filter the Live Dashboard by Teammate to see how many conversations are Open and Waiting. Right now, I can only see #Open in the Assigned teammates table, but I'm unable to determine whether or not that includes ...
7 months ago in Live dashboard 0 Backlog

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
over 3 years ago in CSAT - journey 0 Backlog

CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...
over 1 year ago in Metrics 1 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
about 1 year ago in CSAT - Customisation - Survey 1 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
about 2 years ago in Insights / SLA / Workflows 4 Backlog

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
over 2 years ago in Core Product Experience / Insights 0 Backlog

Report on individual tags

No description provided
about 3 years ago in Analytics - Breakdown - Tags 0 Backlog

CSAT: NPS

Support NPS as a grading scale.
about 4 years ago in CSAT - Customisation - survey - scale 0 Backlog