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CSAT: Multiple language support

No description provided
over 3 years ago in CSAT - Customisation - general 0 Backlog

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
almost 2 years ago in Core Product Experience / Insights 0 Backlog

CSAT: limit number of survey sent to a given customer in a period of time

Example: send a single survey per month for a given contact or account.
almost 3 years ago in CSAT - journey 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
almost 3 years ago in CSAT - journey 1 Backlog

CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...
about 1 year ago in Metrics 1 Backlog

Report on individual tags

No description provided
over 2 years ago in Analytics - Breakdown - Tags 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
8 months ago in CSAT - Customisation - Survey 0 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
11 months ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

CSAT: NPS

Support NPS as a grading scale.
over 3 years ago in CSAT - Customisation - survey - scale 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog