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Track time between tags.

We manage our conversations with our prospects and clients through the tagging system and I would like to be able to see the times our different representatives spend between tags.
over 1 year ago in Analytics - Times / Conversation Stages / Insights / Tags 1 Will not do

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
over 1 year ago in CSAT / Workflows 0 Backlog

New inbound conversations

New conversations that were started by end customers.
over 4 years ago in New metrics 0 Backlog

Analytics on drafts

Number of drafts created by teammate, time in draft before sending etc.
over 4 years ago in New metrics 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
over 4 years ago in Analytics - Permissions / Insights 0 Backlog

Schedule delivery of an analytics export

"I would like to get access to the raw data on a scheduled basis. I can download the raw data manually under “Export View Data” by selecting Full Events Report, but I can’t get the same data on a scheduled report. This would help us integrate Fron...
about 3 years ago in Scheduled Reports 0 Backlog

Ability to track website traffic

see who is on website, for how long, what theyre viewing, whats in their cart etc so teams can proactively reach out and see if the customer has questions or needs help
over 1 year ago in Developer Platform / Insights 0 Backlog

Being able to choose a primary tag if adding more than 1 to a conversation for reporting purposes.

Different to parent tags, this would be where a conversation is tagged for example as an 'account balance' query but the team leader has added a secondary tag of 'urgent' and maybe a 3rd tag of 'complaint'. This may then push it to a view that has...
over 1 year ago in Insights 0 Backlog

Better management for timezones

Currently, you can define timezones on Workspace or shared mailbox level. This would be far easier if we could set timezones based on Teammate who all work within the same shared mailbox. Having to breakout by Workspace means you have to fragment ...
over 1 year ago in Admins can control more teammate settings / Insights 3 Backlog

Compare tag evolution in a time graph

See multiple tags through time at once.
about 3 years ago in Existing metrics 0 Backlog