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Add resolved by AI column to the AI Answers analytics export

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?
over 1 year ago in Exports and API 0 Backlog

Share more data in analytics scheduled reports (including visuals)

Scheduled report contains only a "hint" on what is on the full view Wnen sent to external parties that do not have access to Front, they can't access all the rest \(in particular the graphs missing metrics\.\.\)
over 2 years ago in Scheduled Reports 0 Backlog

Customers helped

Count number of contacts /account interacted with
about 4 years ago in New metrics 0 Backlog

Scheduled reports - take into account "selected xx" UI filter value

Scheduled report: For tag report & any other similar report with a "display only selected xx" thickbox mimic and persist the frontend behaviour in the email generation code  \(if the checkbox is checked, we should only display the sele...
almost 3 years ago in Scheduled Reports 0 Backlog

Allow multiple scheduled deliveries for a same analytics view

Problem to solve: Currently for a given reporting view, you can only trigger a single schedule export Thus with a single capability for the period But a same user may want to have daily reports for its manager and then a consolidated weekly and mo...
almost 3 years ago in Scheduled Reports 0 Backlog

csat: stars accessibility - alt text

No description provided
almost 3 years ago in CSAT 0 Backlog

Chat CSAT: allow to proactively leave feedback

No description provided
almost 3 years ago in CSAT / Live Chat 0 Backlog

Provide a way to find out if an inbox has analytics enabled in the API

The /analytics/exports endpoint is a useful way to get certain information about inboxes, including the content of emails. However to use it for a given inbox the setting "analytics enabled" has to be turned on in for that inbox. This can be done ...
over 1 year ago in Exports and API 0 Backlog

Track time between tags.

We manage our conversations with our prospects and clients through the tagging system and I would like to be able to see the times our different representatives spend between tags.
over 1 year ago in Analytics - Times / Conversation Stages / Insights / Tags 1 Will not do

New inbound conversations

New conversations that were started by end customers.
over 4 years ago in New metrics 0 Backlog