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Tags: Improve Data Export Capability for emails with multiple Tags; Improve Tag grouping / hierarchies

Current problems with tag grouping / data exports: In Front data exports to Excel/csv, all tags that are applied to an email appear in ONE cell (comma separated). Example cell: [tag1,tag2,tag3] Grouping our tags (such as by color) has no impact on...
about 2 years ago in Exports and API 1 Backlog

New inbound conversations

New conversations that were started by end customers.
over 4 years ago in New metrics 1 Backlog

Analytics connector: Power BI

Directly connect to Power BI
over 3 years ago in Exports and API 0 Backlog

Dashboard of scheduled analytics report

Today we need to check analytics views one by one to track scheduled reports.The customer is asking for a single view to track all scheduled reports.
about 1 year ago in Insights 0 Backlog

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current
about 1 year ago in Insights 0 Backlog

Change analytics view access after creation

Currently, there does not seem to be an obvious way to change an analytics view to be accessed by a team or specific teammate group For instance, if an analytics view was created and set to be accessed only by the individual created it, if they th...
about 1 year ago in Insights 0 Backlog

Ability to tag closed segments in Analytics

No description provided
over 2 years ago in Insights 0 Backlog

Messages per conversation

Tracking the total number of message of a conversation
over 2 years ago in New metrics 0 Backlog

CSAT: Option to embed a survey link variable vs. CSAT 5 stars

This is helpful because many company email clients do not download images by default, therefore the 5 stars come through as alt text. Enabling an option to add a survey link will provide a better formatted option and more likely an end user might ...
over 2 years ago in CSAT 1 Backlog

Hide Archived Tags for Analytics/Rules Creation/Email Tagging

When tagging an email, searching through analytics, or creating rules it is useless to see the huge list of archived tags. The only location where we need to see the archived tags is in the search. This feature make it really hard to browse throug...
over 1 year ago in Analytics - filters - Tag / Insights / Workflows 0 Backlog