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Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current
about 1 year ago in Insights 0 Backlog

Change analytics view access after creation

Currently, there does not seem to be an obvious way to change an analytics view to be accessed by a team or specific teammate group For instance, if an analytics view was created and set to be accessed only by the individual created it, if they th...
about 1 year ago in Insights 0 Backlog

Ability to tag closed segments in Analytics

No description provided
over 2 years ago in Insights 0 Backlog

Messages per conversation

Tracking the total number of message of a conversation
over 2 years ago in New metrics 0 Backlog

Hide Archived Tags for Analytics/Rules Creation/Email Tagging

When tagging an email, searching through analytics, or creating rules it is useless to see the huge list of archived tags. The only location where we need to see the archived tags is in the search. This feature make it really hard to browse throug...
over 1 year ago in Analytics - filters - Tag / Insights / Workflows 0 Backlog

Add messages with SLA in Create Analytics Report API

It would be great to alse get the messages with SLA in the Create Analytics API similar to number of SLA breach to be able to calculate the % SLA achievement
over 1 year ago in Exports and API 0 Backlog

Display the Subject when filtering the data based on the Comment

Hello, When filtering the [Type] column by the value "comment" we would appreciate the possibility to display the data in the [Subject] column? Currently, no data is displayed in the Subject column when filtering by Comments. I understand that Com...
over 1 year ago in Exports and API 0 Backlog

Increase analytics export speed

No description provided
over 1 year ago in Exports and API 0 Backlog

Analytics - metric detail conversation count hard to understand

Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...
over 2 years ago in Investigation features 0 Backlog

Metrics - count meetings

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity
over 2 years ago in Activity analytics / Insights 1 Will not do