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Add messages with SLA in Create Analytics Report API

It would be great to alse get the messages with SLA in the Create Analytics API similar to number of SLA breach to be able to calculate the % SLA achievement
about 1 year ago in Exports and API 0 Backlog

Display the Subject when filtering the data based on the Comment

Hello, When filtering the [Type] column by the value "comment" we would appreciate the possibility to display the data in the [Subject] column? Currently, no data is displayed in the Subject column when filtering by Comments. I understand that Com...
about 1 year ago in Exports and API 0 Backlog

Increase analytics export speed

No description provided
about 1 year ago in Exports and API 0 Backlog

Add assignment origin in the Conversations report

Please add this feature to the Conversations Report in Analytics in future updates. The conversation report needs to have an option to see whether the conversation was assigned by a rule or via a teammate.
over 1 year ago in Insights 0 Backlog

Analytics - metric detail conversation count hard to understand

Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...
over 2 years ago in Investigation features 0 Backlog

Add resolved by AI column to the AI Answers analytics export

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?
over 1 year ago in Exports and API 0 Backlog

Metrics - count meetings

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity
over 2 years ago in Activity analytics / Insights 1 Will not do

Export fields - same export fields in message export and in event exports

Proposed improvement: Provide all fields available in event exports in message export
over 2 years ago in Exports and API 0 Backlog

CSAT - send CSAT survey to multiple contacts (mass action)

Ability to send a CSAT survey to several contacts through a mass action such as a sequence (separately) In order to measure customer satisfaction over customer base on a periodic basis such as each quarter.
over 2 years ago in CSAT 0 Backlog

Customers helped

Count number of contacts /account interacted with
about 4 years ago in New metrics 0 Backlog