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Export - export table content as displayed on screen

allow to export the data as displayed on the screen i.e taking into account filters, displayed column and formatting This avoids doing the work twice one time on the screen then back into the export
about 3 years ago in Exports and API 0 Backlog

Ability to apply a rule filter to a report

This would allow you to add a filter for only conversations where your rule triggered, e.g. allowing you to focus on the breach/achievement of your teams' rules only without other rules also being considered in the displayed results.
about 1 year ago in Investigation features 0 Backlog

Ability to create a View or View conversations from metric data in Analytics

As soon as there are more than 10 conversations contributing to a metric, it becomes very difficult to filter them further. Being able to save the metric results into a view would make them easier to view within the app or to group together so tha...
about 1 year ago in Investigation features 0 Backlog

CSAT: external CSAT integration

Integrate an external CSAT Could be done through an API allowing to fill in our CSAT surveys
about 3 years ago in CSAT 0 Backlog

CSAT: track number of survey sent

No description provided
about 3 years ago in CSAT 0 Backlog

Dashboard of scheduled analytics report

Today we need to check analytics views one by one to track scheduled reports.The customer is asking for a single view to track all scheduled reports.
about 1 year ago in Insights 0 Backlog

Download only the selected columns of an analytics table

Allow for customizable columns to simplify the Analytics CSV download from the UI
about 1 year ago in Exports and API 0 Backlog

Analytics connector: Power BI

Directly connect to Power BI
over 3 years ago in Exports and API 0 Backlog

New inbound conversations

New conversations that were started by end customers.
over 4 years ago in New metrics 1 Backlog

More options for frequency when scheduling Analytics reports

No description provided
over 4 years ago in Scheduled Reports 0 Backlog