My ideas: Insights

Would be based on the open-archived status, and replace the old "archived" metrics

Currently the inbox filter looks at the inbox at activity time This is expected behaviour but can lead to issues with some metrics such as "new conversations". In this particular case, if the conversation did not start in the filtered inbox, it is...

Why it’s useful: It helps managers understand how consistently their team members are sending messages throughout the month, rather than just seeing a total count. A daily average provides a clearer picture of each person’s typical workload and co...

Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...

This could help increase response rates on surveys by sending them only at times when people are more likely to respond. Ideally, we would like to keep the current Delay and be able to add additional criteria. For example, it would wait 24 hours a...

Allow multiple questions in Customer Satisfaction surveys.

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

Allow to filter by categories of channels (ie email / voice / text)