ADD A NEW IDEA

All ideas

Showing 66

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
7 months ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched

Date filter in the Search Builder

Add a date range picker in the "Search Builder"
about 1 year ago in Filters - Query builder 0 Launched

Search query auto-correct, "did you mean this"

Description: I sometimes have typos in my query which returns 0 results Request: Having a spelling correction system that correct my queries and informs me about it
about 1 year ago in Matching 0 Launched

Support light variations in search (plurals, accent, declensions) (Stemming)

No description provided
over 1 year ago in Matching 0 Launched

Refining AI draft

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.
11 months ago in AI / AI compose 0 Launched

Chatbots: Auto-archive chatbot interactions that don't require any replies

If I create a flow that offers some information to the user and helps them sort out their inquiry without the need to further interact with a support team member, the chat conversation should be auto-archived.
about 1 year ago in Live Chat 1 Launched

For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name

Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
about 1 year ago in Live Chat 0 Launched

Don't exclude calendar updates from search results by default

Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...
over 1 year ago in Find the result I'm looking for 0 Launched

Show distinction between signature and message body in composer

No description provided
over 1 year ago in Composer 0 Launched

Composer integration support

Introduce APIs to allow integrations to be embedded within the Front message composer
over 2 years ago in Plugins 0 Launched