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AI AutoTagging

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...
over 1 year ago in AI / AI tagging / Tags 0 Launched

Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
over 1 year ago in Live Chat 0 Launched

AI composer functionality for drafting KB articles

No description provided
7 months ago in AI / Knowledge Base 0 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
8 months ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched

Date filter in the Search Builder

Add a date range picker in the "Search Builder"
over 1 year ago in Filters - Query builder 0 Launched

Search query auto-correct, "did you mean this"

Description: I sometimes have typos in my query which returns 0 results Request: Having a spelling correction system that correct my queries and informs me about it
over 1 year ago in Matching 0 Launched

Support light variations in search (plurals, accent, declensions) (Stemming)

No description provided
over 1 year ago in Matching 0 Launched

Allow IP address to be blocked in Front Chat

Ability to whitelist certain IP addresses to prevent spam in Front Chat
over 3 years ago in Live Chat 0 Launched

Use dynamic objects in message templates

Front users will soon be able to populate their message templates with information from their dynamic objects. Quickly compose messages with important information such as order status, shipment ETA, reservation date, and more without needing to ma...
9 months ago in Dynamic objects 1 Launched

Refining AI draft

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.
about 1 year ago in AI / AI compose 0 Launched