Add activity in-line when email has automatically Smart Merged
Our team has very long and complex correspondence day to day and it does become difficult at times to realize at what point an email has been smart merged. It would be ideal if this was highlighted at point of merge in the email or at the latest u...
Save search location change even if no search is submitted
I constantly find myself changing the default search target from "All inboxes" to "Inbox". I can't think of a case to always want to search all teams I have access to. I think the default should be the current hierarchy and it should remember if I...
Change UI/UX of Front Calendar and scheduling links to make it more modern
There are many scheduling apps currently with way cleaner and nicer UI/UX. Please consider redesigning yours. When we send the scheduling link to our partners/customers with bad design, it affects our brand/reputation.
Allow Dynamic Objects to recognize the text of attachments
Currently Dynamic objects cannot read the text of attachments to have the rules applied. It would be great if it could so we could write the rules based on how an attachment was named.
The Instagram DM integration would be much more useful if it would import old conversations. This would be useful especially when onboarding onto Front, as the previous context for a conversation is often important to understanding the customer's ...
Ability for Front users to disable Oauth in Settings
Right now, users have to write into our Support team in order to disable Oauth login. It would be helpful and reduce bottleneck for users to be able to toggle this in settings, and for admins to be able to do it on their behalf.
Allow personalized settings for auto-created contacts for individual inboxes
The teams using Front at our company have a wide variety of roles and use Front completely different from team to team. Some teams find the auto-created contacts very useful for their work while others find it challenging. Currently, we can only c...