It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.
Same way that currently there is a button to scroll down to the most recent conversation, I would like to have a button to scroll up to the 1st conversation in the thread.
be able to drag events in the monthly calender view
Please enable the calender events to be dragged withing the monthly calander view. Lot of times appoints are moved from 1 week to aother. It will be very easy and fast versus going into each even and changing the date. I only use the monthly view ...
It would be great if we could selected tags in the draft window. Distraction at times cannot be avoided and not everything can be summed up in one tag. When coming back to a draft there is no way to see which tags I have already added when I start...
Ability to add tags to both contacts and accounts (like conversation tags)
It would be helpful to be able to add tags across contacts and accounts, similarly to how we can tag conversations. This would be especially helpful if we could create dynamic contact lists based on these tags or other custom fields.
Description: The search returns results matching all the words in my query and filters. Request: I would like to be able to find conversation matching one filter or another one; like: body:test OR subject:test-email