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"Vacation responder" for internal @mentions in comments

When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...
almost 2 years ago in Core Product Experience 1 Backlog

Dialpad SMS - Hyperlink in message templates

It would be helpful to keep hyperlinks in message templates when switching to the Dialpad Channel. At the moment hyperlinks and survey's don't work.
almost 2 years ago in Existing integrations / Message templates 0 Backlog

Button Actions in Conversations Similar to Slack

similar to slack, it would be great if there was the ability to create buttons and interactions inside of threads. For example, if there are updates from external systems that took place and users could take actions inside of conversations instead...
almost 2 years ago in Core Product Experience / Developer Platform 0 Backlog

Faster search indexing

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...
almost 2 years ago in Filters / Tech - Search performance 0 Backlog

Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
almost 2 years ago in Core Product Experience / Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
almost 2 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Single click to create bullet in composer

Today, you have to click on Lists > Bulleted Lists. It is cumbersome to have 2 clicks in order to create a bullet.
almost 2 years ago in Composer 0 Backlog

Clear HTML formatting in calendar invites when viewing in other tools

When you send an invite using Front calendar, you see a lot of HTML formatting today. The text description of the event can get lost afterwards, and so this is a request to clear HTML formatting and make the description appear as plain text when v...
almost 2 years ago in Calendar View 0 Backlog

View the Navigation Path of a chat user

Currently only able to view the last page that the visitor is before starting the chat. User would like the ability to view their full path that brought them to the page where they started the chat.
almost 2 years ago in Front Chat 0 Backlog

Ability to add tags to both contacts and accounts (like conversation tags)

It would be helpful to be able to add tags across contacts and accounts, similarly to how we can tag conversations. This would be especially helpful if we could create dynamic contact lists based on these tags or other custom fields.
almost 2 years ago in Accounts Manager / Contacts 0 Backlog