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Use dynamic objects in message templates

Front users will soon be able to populate their message templates with information from their dynamic objects. Quickly compose messages with important information such as order status, shipment ETA, reservation date, and more without needing to ma...
over 1 year ago in Dynamic objects 1 Launched

Refining AI draft

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.
almost 2 years ago in AI / AI compose 0 Launched

Chatbots: Auto-archive chatbot interactions that don't require any replies

If I create a flow that offers some information to the user and helps them sort out their inquiry without the need to further interact with a support team member, the chat conversation should be auto-archived.
about 2 years ago in Live Chat 1 Launched

For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name

Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
about 2 years ago in Live Chat 0 Launched

Don't exclude calendar updates from search results by default

Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...
over 2 years ago in Find the result I'm looking for 0 Launched

Show distinction between signature and message body in composer

No description provided
over 2 years ago in Composer 0 Launched

Composer integration support

Introduce APIs to allow integrations to be embedded within the Front message composer
about 3 years ago in Plugins 0 Launched

Embed analytics reports on your own website

Display Front reporting on your public website to showcase reply times and other relevant metrics to your customers.
about 3 years ago in Insights - Other 0 Launched

Dialpad SMS channel

No description provided
over 5 years ago in Developer Platform 1 Launched

Attachment in Application Object

The ability to bring in attachments to an application object would allow for more efficient automation related to inbox management. Connectors built with systems that have files are not as valuable as they could be.
3 months ago in Developer Platform / Dynamic objects 0 Launched