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Macro Restricted by Inbox

There should be an option to allow/disallow macros based on inboxes within a workspace. This will prevent macros specific to certain operations from being executed outside of the proper inbox and allow more options for utilizing macros between teams
5 months ago in Macros 0 Launched

Ability to save progress during Application Object setup

Currently if your Application Object doesn't pass the final test step none of your progress will save as you are not given the option to save progress. This can be really tough for teams that setup complex variables and connections as they have no...
6 months ago in Dynamic objects 0 Launched

Allow creation of empty teammate groups

Allowing admins to create empty teammate groups so they can better plan and organize groups. Sometimes teams will want to create groups before adding teammates and currently this is not possible as you cannot create an empty group.
about 1 year ago in Teammate Groups 0 Launched

Automatically generate AI summaries upon receiving email

I love the AI summary feature in front. My only criticism is that I wish it would automatically summarize incoming emails. This would allow me to quickly browse through the summaries without needing to click generate and wait for the generation to...
about 1 year ago in AI 1 Launched

Transition Chat Conversations to Email

I can't get my issue resolved over chat, I want to submit a ticket and have someone follow up with me over email. I won't be using chat anymore. How do I as a user of Front and the end-customer do this?
about 1 year ago in Live Chat 0 Launched

Deliver must-have functionality for Dialpad Voice

We've identified a number of critical enhancements that will improve the Dialpad voice experience for receiving calls, making calls, managing conversations, and making sure users Channel configuration enhancements Improve conversation management, ...
over 1 year ago in Developer Platform 0 Launched

Increase the number of steps possible for each chatbot

There is a limit of 400 steps for each chatbot. This makes it difficult to extend the chatbot with other roots and localize it.
over 1 year ago in Live Chat 0 Launched

Allow admins to convert private inbox to shared inbox (vice versa)

Users often request Support to make individual inboxes a shared inbox (or vice versa). Having a feature that would allow them to do this on their end would be great to help promote shared inbox adoption and collaboration, without losing email hist...

Include resolution time as an option for the Tags report

Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...
7 months ago in Insights 0 Launched

Provide the option of a Robots NoIndex meta tag

Currently, there is no way to tell search engines not to index the help site. This can cause issues with SEO, especially when the help site content is taken from, or substantially overlaps, the content on the main www. site. A robots.txt file (dis...
about 1 year ago in Knowledge Base 0 Launched