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Toggled or custom shortcuts

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text

Customize sound (volume and type) of notification

No description provided
almost 3 years ago in Desktop / Live Chat / Notifications 0 Backlog

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
over 2 years ago in Desktop 1 Backlog

More customizable desktop app

"I wish we could customize the desktop app view more than the two options currently available (default and compact)"
6 months ago in Desktop 0 Backlog

Keyboard shortcut: backspace for archiving a conversation

No description provided
12 months ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Language support: Italian

'the English language setup is a huge downside for our team.'Lost opportunity
6 months ago in All platforms 0 Backlog

Language support: Spanish

No description provided
about 3 years ago in Native features 0 Backlog

Hide Auto Responder from Preview on Mobile

By allowing the conversation list to omit the preview text for the message for auto responder messages, the team can focus more on real person content. This also helps match the Desktop app Experience
about 1 year ago in Mobile 0 Backlog

Delete button in iOS apps - move to next message automatically

Working through messages in the iOS app could be greatly improved with 2 tiny changes. Can we have a delete button at the top? Most messages get either archived or deleted, and at the moment, you have to click two buttons to delete a message. Ther...
4 months ago in Mobile 0 Backlog