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Typing Indicator in Intercom integration

When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...
12 months ago in Existing integrations / Intercom 0 Backlog

More efficient "blocking" system

At this time, Front can only correctly block addresses and prevent additional messages from appearing when the spammer's address is added as a contact.Consequence : we continue to receive mails from blocked people.Solution : add spammer's address ...
12 months ago in Email channels 0 Backlog

Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...
almost 1 year ago in Existing integrations / Intercom 1 Backlog

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
about 1 year ago in Bulk updates / Email channels 0 Backlog

Option for imported Tags to be private

When we first began with Front all of our Outlook folders from all of our employees became Tags. As a result we had over 100 different Tags. All of those imported Tags were available/visible to all of our employees. It would be better if we could ...
about 1 year ago in Email channels / Tags 0 Backlog

Improve spam behavior for active conversations

Currently, ongoing conversations (with multiple messages) will be moved to Spam upon receiving one reply that's marked as spam. Open conversations with teammate engagement should not be moved to Spam when one reply is received as spam.
about 1 year ago in Email channels 0 Backlog

The ability to create Whatsapp message templates directly in Front, rather than having to go to Meta for creation and approval

No description provided
about 1 year ago in Existing integrations / WhatsApp 0 Backlog

Notify all shared inbox teammates that channel requires reauthorization

Currently, if a channel needs to be reauthorized, only the admin is notified. We should extend this notification to all users, suggesting they contact their admin to reauth.
about 1 year ago in Channel management 0 Backlog

Bulk import tag when setting up Inbox from Outlook

When synchronizing the inbox from Outlook it's currently not possible to bulk import the tags (folders), when you have a lot it's not time efficient to have to tick all of them
about 1 year ago in Email channels 0 Backlog

Slack thread replies as notes

We have a #front-inbox chanel which is a stream of incoming front tickets. This is a channel, but just a destination for alerts. However, if someone replies to those threads, it is not tracked as a note. I think it would be AWESOME if a slack thre...
about 1 year ago in Other channels 0 Backlog